Shipping Policy

This Shipping Policy explains how shipping, production timing, local pickup, delivery issues, and carrier delays work for The Fastest DTF orders.

The Fastest DTF prints custom DTF gang sheets in Anaheim, California and ships orders nationwide.

Production Time and Shipping Time Are Separate

Production time is the time it takes us to process and print your order.

Shipping time is the carrier transit time after your order leaves production.

Same-day production does not mean same-day delivery.

Orders placed before 1PM Pacific qualify for same-day production when the order is complete, payment is submitted, and files are ready to print.

Orders placed after 1PM Pacific move to the next production window.

Same-Day Production Cutoff

Orders placed before 1PM Pacific qualify for same-day production.

To qualify, the order must be:

Fully checked out.

Paid in full.

Submitted before 1PM Pacific.

Uploaded with print-ready files.

Free of file issues that require support review.

Orders with missing files, bad uploads, unpaid balances, unclear artwork, or Paid File Review may take longer.

Shipping Options

Shipping options and prices are shown at checkout.

Available shipping methods may vary based on:

Order size.

Destination.

Carrier availability.

Checkout settings.

Carrier service levels.

Shipping speed is selected by the customer at checkout.

Nationwide Shipping

The Fastest DTF ships orders across the United States.

Shipping timelines depend on the carrier and selected service.

Once an order is handed to the carrier, delivery timing is controlled by the carrier.

Carrier Delays

The Fastest DTF is not responsible for carrier delays after an order leaves production.

Carrier delays may include:

Weather delays.

Holiday delays.

Missed scans.

Late scans.

Routing issues.

Carrier service interruptions.

High-volume shipping periods.

Delivery attempts missed by the customer.

Delays caused by incorrect or incomplete addresses.

Carrier delays are not production errors and do not automatically qualify for refund, credit, or free reprint.

Tracking Information

When tracking is available, tracking information may be sent to the email or phone number used at checkout.

Tracking updates are controlled by the carrier.

Tracking may take time to update after a label is created or a package is picked up.

A shipping label being created does not always mean the carrier has scanned the package yet.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

The Fastest DTF is not responsible for delays, lost packages, returned packages, or delivery failures caused by incorrect or incomplete addresses.

If you notice an address mistake, contact support immediately.

Address changes are not guaranteed once an order is submitted or enters production.

If an order ships to the address provided at checkout, it is the customer’s responsibility to resolve delivery issues with the carrier.

Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, refused delivery, or carrier issue, the customer may be responsible for additional shipping charges to reship the order.

Returned packages are not automatically eligible for refund.

Because DTF gang sheets are custom printed, returned custom orders cannot be restocked like standard retail products.

Lost Packages

If tracking shows a package was shipped but appears lost, contact support with:

Order number.

Tracking number.

Name and email used at checkout.

Shipping address.

A short description of the issue.

We may assist with checking shipment details, but carrier claims and delivery investigations depend on the carrier.

The Fastest DTF is not responsible for carrier-controlled delays, lost packages after carrier handoff, or delivery issues outside our control.

Damaged Packages

If your package arrives damaged, contact support as soon as possible.

Include:

Order number.

Photos of the damaged packaging.

Photos of the damaged product.

Photos of the shipping label if available.

A clear description of the issue.

Damage claims may require review before any resolution is offered.

Do not throw away damaged packaging until the issue is reviewed.

Missing Items

If you believe something is missing from your order, contact support as soon as possible.

Include:

Order number.

Name and email used at checkout.

Photos of what you received.

A description of what you believe is missing.

Missing item claims are reviewed case by case.

Local Pickup

Local pickup is available for approved orders in Anaheim.

Local pickup must be coordinated through support or checkout options when available.

Do not arrive for pickup until your order is confirmed ready.

Pickup timing depends on production completion.

If you need pickup instead of shipping, contact support before ordering or immediately after checkout.

Pickup Timing

Same-day production does not automatically mean immediate pickup.

Orders must be printed, processed, and confirmed ready before pickup.

Pickup availability may depend on:

Production workload.

Order size.

File readiness.

Cutoff time.

Support confirmation.

Business hours.

Support Hours

Support is available 10AM–6PM every day for order, shipping, pickup, production, and file questions.

For fastest help, use the contact page and include your order number.

Files and Shipping Timing

File issues can delay production and therefore delay shipping.

Common file issues include:

Low-resolution artwork.

Screenshots.

Unwanted backgrounds.

Incorrect sizing.

Missing transparency.

Bad uploads.

Files requiring Paid File Review.

Orders print as uploaded unless Paid File Review or another file service is purchased.

Clean files move faster through production.

Weekends and Holidays

Weekends, holidays, carrier closures, and high-volume periods may affect production, pickup, and shipping timelines.

Major holidays may delay carrier movement even after production is complete.

Plan ahead for launches, events, pop-ups, deadlines, and client orders.

Shipping Cost

Shipping cost is calculated or displayed at checkout.

Shipping cost may depend on:

Shipping method.

Destination.

Order size.

Carrier rates.

Packaging requirements.

Website or app settings.

Shipping fees are not automatically refundable once an order ships.

International Shipping

The Fastest DTF primarily serves United States customers.

If international shipping is offered at checkout, the customer is responsible for any customs fees, duties, taxes, import charges, or delivery requirements related to their country.

International carrier delays, customs delays, and import issues are outside our control.

Order Deadlines

If you need transfers for a specific event, launch, client order, or deadline, order early.

Do not wait until the last minute.

Same-day production is built for speed, but shipping carriers, file problems, customer mistakes, weekends, and holidays can still affect delivery timing.

The Fastest DTF is not responsible for missed events, missed launches, missed client deadlines, or business losses caused by shipping delays, customer file issues, or late orders.