Privacy Policy

This Privacy Policy explains how The Fastest DTF collects, uses, shares, and protects information when you visit our website, place an order, contact support, or use our services.

The Fastest DTF operates through www.thefastestdtf.com and is built on Shopify. Because this site collects customer information for orders, payment, shipping, support, and website operation, a privacy policy is required and should clearly explain what information is collected and how it is used. Shopify also provides privacy policy tools, but this version is written for The Fastest DTF’s specific workflow.

Information We Collect

We may collect personal information when you visit the website, place an order, create an account, upload artwork, contact support, subscribe to marketing, or interact with our site.

This may include:

Name.

Email address.

Phone number.

Billing address.

Shipping address.

Payment information.

Order history.

Uploaded artwork or files.

Messages sent through contact forms or support channels.

IP address.

Device information.

Browser information.

Website behavior, such as pages viewed, products viewed, cart activity, and checkout activity.

Payment Information

Payments are processed through Shopify and/or third-party payment providers. The Fastest DTF does not directly store full credit card numbers. Payment providers may collect and process payment details to complete transactions, prevent fraud, and comply with legal requirements.

Artwork and Uploaded Files

When you upload artwork, logos, gang sheet layouts, or other production files, we use those files to process, print, review, support, and fulfill your order.

Uploaded artwork may be used for:

Printing your order.

Reviewing file issues.

Responding to support requests.

Troubleshooting production problems.

Reprinting or reviewing claims if needed.

We do not claim ownership of your artwork. However, by uploading files, you give The Fastest DTF permission to use those files as needed to produce and fulfill your order.

How We Use Information

We use collected information to:

Process orders.

Accept payments.

Print and fulfill DTF gang sheet orders.

Ship orders.

Communicate with customers.

Provide support.

Review files when Paid File Review is purchased.

Respond to contact form messages.

Prevent fraud.

Improve website performance.

Improve customer experience.

Send order updates.

Send marketing messages if you opt in.

Comply with legal, tax, accounting, and business obligations.

Files Print As Uploaded

Standard orders are printed based on the files submitted by the customer. We may use uploaded artwork to produce your order, review production issues, or answer support questions. File review, artwork cleanup, redesign, or correction is not included unless specifically purchased or agreed to.

Marketing Communications

If you subscribe to marketing emails or SMS messages, we may use your contact information to send promotions, product updates, launch announcements, discounts, reminders, or brand communications.

You can unsubscribe from marketing emails using the unsubscribe link in the email. SMS opt-out instructions may be included in the text message if SMS marketing is used.

Cookies and Tracking

Our website may use cookies, pixels, analytics tools, advertising tools, and similar technologies to operate the site, remember cart activity, measure performance, understand customer behavior, and improve marketing.

These tools may collect information such as:

Pages visited.

Products viewed.

Device type.

Browser type.

IP address.

Referral source.

Cart activity.

Checkout activity.

Ad interaction.

You may be able to control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

Shopify and Third-Party Services

The Fastest DTF uses Shopify to operate the online store. Shopify and connected apps may collect, process, and store customer information to support checkout, payment processing, order fulfillment, shipping, analytics, marketing, fraud prevention, and store operations.

We may also use third-party services for:

Payment processing.

Shipping.

Email marketing.

SMS marketing.

Analytics.

Advertising.

Customer support.

File upload or gang sheet builder tools.

Fraud prevention.

Website performance.

These providers only receive information needed to perform their services.

Sharing Information

We may share information with trusted service providers when needed to run the business, fulfill orders, process payments, ship products, provide support, or comply with legal requirements.

We may share information with:

Shopify.

Payment processors.

Shipping carriers.

Email and SMS providers.

Analytics providers.

Advertising platforms.

Customer support tools.

File upload or gang sheet builder apps.

Professional service providers such as accountants, legal advisors, or business consultants.

Government or legal authorities when required by law.

We do not sell customer artwork.

Advertising and Analytics

We may use advertising and analytics tools to understand website traffic, improve the customer experience, and promote The Fastest DTF online. These tools may use cookies or similar tracking technologies.

Advertising platforms may use collected data to show relevant ads, measure ad performance, or build audiences. If applicable privacy laws give you rights to opt out of certain types of data sharing or targeted advertising, you may contact us to make that request.

California Privacy Rights

California privacy laws may give California residents certain rights over their personal information, including the right to know what personal information is collected, how it is used, whether it is shared or sold, the right to request deletion, the right to correct certain information, the right to opt out of certain sharing or sale of personal information, and the right not to be discriminated against for exercising privacy rights. The California Attorney General explains that the CCPA gives California consumers more control over personal information businesses collect about them.

California law also requires businesses collecting personal information online to post clear privacy notices explaining what information is collected and how it may be shared.

To request access, deletion, correction, or information about your personal data, contact us through the contact page.

Your Choices

Depending on where you live and what laws apply, you may have the right to:

Request access to personal information we have about you.

Request correction of inaccurate personal information.

Request deletion of personal information.

Opt out of certain marketing communications.

Opt out of certain targeted advertising or sharing where applicable.

Ask questions about how your information is used.

We may need to verify your identity before completing certain requests.

Data Retention

We keep personal information for as long as needed to operate the business, fulfill orders, provide support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Order, payment, production, shipping, and support records may be retained for business, tax, accounting, and legal purposes.

Protecting Information

We use reasonable administrative, technical, and operational measures to protect customer information. No website, payment system, storage system, or online transmission is 100% secure. Customers should use strong passwords, protect their account information, and contact us if they believe their information has been compromised.

Children’s Privacy

The Fastest DTF is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it if appropriate.

User-Generated Content and Artwork

If you upload artwork, logos, images, or design files, you confirm that you have the right to use those files and submit them for printing. You are responsible for making sure uploaded content does not violate another person’s rights, trademarks, copyrights, or privacy.

Order Communications

We may contact you about your order, including file issues, payment issues, shipping updates, pickup coordination, production questions, support responses, or other order-related matters. These messages are transactional and may still be sent even if you unsubscribe from marketing.

Contact Form Messages

If you contact us through the website contact form, we collect the information you submit so we can respond. This may include your name, email address, phone number, order number, uploaded files, and message details.

For faster support, include your order number, sheet size, file issue, pickup request, or production question.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates may reflect changes in our business, website tools, legal requirements, or privacy practices. The updated version will be posted on this page with a revised effective date.

Contact Us

For privacy questions, data requests, or support questions, contact us through the contact page.