Refund policy

Refund & Reprint Policy

Custom DTF gang sheets are made-to-order. Each order is printed based on the size, artwork, layout, and files submitted by the customer. Because these are custom printed products, orders are final once they enter production or have been printed. This does not limit our print-quality guarantee for verified printing mistakes.

Custom Orders Are Final

Once an order enters production, it cannot be canceled, refunded, changed, resized, redesigned, or rearranged. If you need to make a change, contact support immediately. Changes are not guaranteed because orders may move into production quickly.

Files Print As Uploaded

Standard orders are printed based on the artwork submitted by the customer. The Fastest DTF is not responsible for customer file issues, including low-resolution artwork, screenshots, blurry logos, unwanted backgrounds, incorrect sizing, misspellings, wrong dates, wrong names, or design mistakes.

Not Eligible for Refund or Free Reprint

Low-resolution, blurry, pixelated, or soft artwork.

White boxes, colored backgrounds, or unwanted backgrounds in the uploaded file.

Screenshots or files that are not print-ready.

Wrong gang sheet size selected by the customer.

Artwork sized incorrectly by the customer.

Spelling mistakes, wrong names, wrong dates, or incorrect design details.

Customer layout, placement, spacing, or design choices.

Pressing mistakes after delivery, including incorrect temperature, pressure, timing, peel method, fabric choice, or wash care.

Carrier shipping delays after the order leaves production.

Incorrect shipping address entered by the customer.

Eligible for Review

Print-quality guarantee: If we make a verified printing mistake, we’ll reprint the affected transfers at no charge. No paid File Review is required.

Covers verified production defects or printing that differs from your approved file. Customer artwork errors, incorrect sizing, unwanted backgrounds, application mistakes, and carrier delays are excluded.

We compare the submitted artwork and order details with photos of the transfers to verify a printing issue. This guarantee applies to the affected transfers.

Missing items and shipping damage are reviewed separately. Contact support with your order details and photos; keep damaged packaging for the review. These issues are handled under the Shipping Policy.

How to Request a Review

Any issue must be reported as soon as possible after delivery or pickup. For the fastest review, submit your claim within 48 hours of receiving your order.

Include the following:

Order number.

Name and email used at checkout.

Clear photo of the full gang sheet.

Close-up photos of the issue.

Photos of packaging if shipping damage occurred.

A clear description of the issue.

Paid File Review

Paid File Review is an optional artwork-checking add-on for common print-readiness issues before production. It is not required for our print-quality guarantee. See the current price on the File Review product page. Paid File Review does not include full redesign, logo recreation, complex background removal, spelling correction, or rebuilding low-quality artwork from scratch.

Shipping and Delivery

Same-day production does not mean same-day delivery. Production time and shipping time are separate. Shipping speed is selected at checkout and depends on the carrier.

The Fastest DTF is not responsible for carrier delays, incorrect addresses entered by the customer, missed delivery attempts, or delays after the package has been handed to the carrier.

Local Pickup

Free local pickup is available in Anaheim. Select Local Pickup at checkout and wait for your ready-for-pickup notification before arriving. Same-day production does not mean immediate pickup.

If you already selected shipping, contact us immediately to request a change to pickup. Changes are not guaranteed once fulfillment has started.